Terms and condition of sale
These terms and conditions of sale are applicable to any transaction made on the site zedem.ca. Carrying out a transaction through this site implies the customer's unreserved acceptance of the terms and conditions of sale. La Zone Musicale Inc. reserves the right to modify its conditions of sale and fees at any time and without notice.
All prices are in Canadian dollars (CAD). All prices are subject to change without notice. Shipping charges and applicable taxes are extra. For orders shipped within Quebec, the applicable taxes are GST (5%) and QST (9.975%). For orders shipped to the following provinces, HST is applicable, Ontario (13%), New Brunswick (15%), Newfoundland and Labrador (15%), Nova Scotia (15%). For orders shipped elsewhere in Canada, GST (5%) is applicable. Promotions on the web and in store are not necessarily the same.
Method of payment
We accept those payment forms : Visa, Master Card, PayPal, Google Pay, Apple Pay, Flexiti. It is possible to order by phone and pay by Interac transfer.
Location / Pickup
Zedem, has two branches located at the following addresses: 1116 Boulevard de la Grande-Allée, Boisbriand (Qc) Canada J7G 2T4 and 2226 Boulevard Curé-labelle, St-Jérôme (Qc) Canada J7Y 1T5. It is possible for you to take possession of your order directly in store.
Your package will be delivered by Canada Post, Canpar, Purolator, UPS, Fedex or any other trusted carrier to the address you provided when you placed your order.
Your order will be shipped within 2 business days following receipt of payment. You will be notified by email when your package is shipped.
Shipping fees are included for most orders of $99 or more before taxes, some products and some shipping zones are not eligible, if this is the case, you will be notified during order processing.
Please note that we only ship within Canada.
There are no delivery charges for gift certificates.
In case of refusal or non-delivery of the package to the shipping address given at the time of the order or in case of error on the part of the customer at the time of the order, there will be no refund.
Zedem, La Zone Musicale Inc. reserves the right to open product packages in order to verify, inspect or adjust the merchandise if necessary.
Zedem, La Zone Musicale Inc. reserves the right to modify and/or substitute the packaging of certain products for delivery.
Our inventory is updated regularly and as accurately as possible, but it is not impossible that there may be an error on our part.
If you have ordered an item and it is not available, we will notify you, and we will ship your order as soon as we receive the new stock, or you may cancel your order without charge or penalty and receive a full refund.
If an item you want is not available, contact us for future availability.
Return of merchandise
If you are not satisfied with your purchase, you may return the products (except for some products mentioned below) within 15 days of the purchase date. You will need to contact us prior to making a return in order to obtain an authorization number, we will refuse any package for which we have not authorized the return.
The original invoice is required, no request will be processed without the original invoice included in the shipment.
The returned product must be in its original packaging, undamaged, unused, and in perfect resale condition.
The original shipping charges (including free shipping conditions) will be deducted from the refund.
Shipping costs for a return are at the customer's expense, we will refuse any package for which shipping costs have not been paid.
We are not responsible for packages lost or damaged in transit during shipment.
This Site and the related data are the property of Zedem, La Zone Musicale Inc. No data obtained from this Site may be reproduced, sold, transferred, modified, redistributed, published, or commercially exploited in any way without the prior written permission of Zedem, La Zone Musicale Inc.
Use of Personal Data
The information collected may be used, in particular for promotional or commercial campaigns by Zedem, La Zone Musicale Inc. via different types of communication.
Zedem, La Zone Musicale Inc. commits to respect the confidentiality of the data transmitted and not to disclose, sell, rent, subcontract or exchange it to a third party, except when Zedem, La Zone Musicale Inc. is legally required to do so in the context of a legal action or if such information is required by the competent authorities or if such information is already in the public domain.
By using the Site, the user agrees that Zedem, La Zone Musicale Inc. may use his/her personal data.
Errors, Availability and Price of Products
La Zone Musicale Inc. makes every effort to ensure that the information provided on the Website is up-to-date and accurate. However, errors, inaccuracies, omissions (including inaccurate product descriptions) or other mistakes may occur from time to time. Zedem, La Zone Musicale Inc. cannot guarantee that the products and services advertised on the website will be available when ordered or after ordering. Zedem, La Zone Musicale Inc. does not warrant that the content of the website, including without limiting the generality of the foregoing, product descriptions or photographs, is accurate or complete.
Secure Payment - Shopify Payment
zedem.ca is hosted by Shopify and is certified Level 1 PCI DSS compliant.
Intellectual Property - Trademarks
The data, texts, information, images and photos contained on the Site are the property of La Zone Musicale Inc. or its partners, as the case may be, and are protected by intellectual property rights used exclusively for private purposes.
Any other use, reproduction, representation or adaptation in any form whatsoever of all or part of the elements or data on the Site, without the prior written consent of La Zone Musicale Inc. is considered an act of counterfeiting.
The same applies to any trademark or logo of La Zone Musicale Inc. and any other distinctive sign appearing on the Site and which are the property of La Zone Musicale Inc.
Public Internet Links
The Zedem, La Zone Musicale Inc. site may provide the user with access to links to third party sites that are not controlled by Zedem, La Zone Musicale Inc. The public Internet, including the World Wide Web, includes a very large number of sites whose content can be modified at any time by their owner.
These sites are operated by parties with data communications equipment over which Zedem, La Zone Musicale Inc. has no control.
Consequently, Zedem, La Zone Musicale Inc. is in no way responsible for the content of the various types of data obtained through third party sites to which hyperlinks are available, nor is Zedem, La Zone Musicale Inc. responsible for the availability, access, accuracy or adaptability of said information or data.
In particular, Zedem, La Zone Musicale Inc. is not responsible for third party sites that do not comply with the legal and regulatory provisions in force. The integration by Zedem, La Zone Musicale Inc. in the Site of various contents (data, visual information, etc.) related to products or others, belonging to or exploited by third parties, does not constitute in any case, an approval by Zedem, La Zone Musicale Inc. of these contents or an association with their owners or operators.
Zedem, La Zone Musicale Inc. declines all responsibility in case of fraudulent, illicit or other irregular use of the Site by the third party.
The Site was created from data obtained from various sources, on the World Wide Web or otherwise. Consequently, Zedem, La Zone Musicale Inc. does not guarantee in any case the availability, access or accuracy of the information contained on the Site.
Zedem, La Zone Musicale Inc. shall in no event be liable for any direct, indirect or consequential loss, claim, damage, or injury, whether foreseeable or unforeseeable, arising out of or in any way connected with any data on the Site, or the use or inability to use the Site and/or the data contained on the Site.
Applicable Law and Disputes
Zedem, La Zone Musicale Inc. makes no representation that materials on the Site may be used in locations other than Canada and access to the Site from territories where the laws of that jurisdiction make the content or use of the Site illegal. Those who choose to use this Site do so on their own initiative and are responsible for compliance with all applicable local laws. Any claim relating to the site and the elements contained therein, or arising from the use of the site, is governed by the applicable laws of the province of Quebec.