At Zedem, every order is carefully prepared with exceptional attention, tailored specifically for musical instruments.
✔ Premium packaging and reinforced protection
✔ Controlled shipping conditions
✔ Full-value insurance coverage
✔ Complete tracking and proactive communication
We ensure safe and secure delivery from dispatch to final receipt.
Order Processing
Orders are prepared and shipped from Monday to Friday, excluding public holidays.
In-stock items: 1 to 2 business days
Pre-order or special-order items: delivery times are indicated on the product page or confirmed by email
A tracking number will be sent to you by email once your order has been shipped.
Shipping Rates and Conditions
Standard Shipping (Canada)
Orders of $99 and over (before taxes) qualify for free shipping.
Orders under $99 are subject to a flat $20 shipping fee, automatically applied at checkout.
These rates apply to standard-sized items shipped within Canada.
Exceptions and Additional Shipping Fees
Additional shipping charges may apply in the following cases:
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Remote or non-metropolitan areas
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Oversized or heavy items (based on actual or volumetric weight)
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Products requiring specialized handling or transportation
If additional fees are required based on weight, dimensions, or destination, our team will contact you prior to shipment to provide an updated estimate and obtain your approval.
👉 No shipment will be processed without your prior confirmation.
If no response is received within 72 hours, the order may be cancelled and refunded.
Remote and Non-Metropolitan Areas
Certain regions may be subject to additional shipping fees imposed by carriers.
Remote areas include, but are not limited to:
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Nunavut (NU)
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Northwest Territories (NT)
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Yukon (YT)
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Newfoundland and Labrador
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Certain rural or non-metropolitan areas as defined by Canada Post, Purolator, UPS, or FedEx
The following postal code prefixes are generally considered remote areas:
X0A, X0B, X0C, X1A, X1B, X1C, X1E, X1G, X1H, X1J
👉 Exact shipping fees will always be confirmed prior to shipment.
Oversized or Heavy Items
An item may be considered oversized based on:
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Actual weight
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Volumetric weight
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Package dimensions
Common examples include:
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Guitars and basses
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Instrument cases
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Amplifiers and speakers
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Acoustic and electronic drum kits
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Digital pianos and keyboards
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PA sound systems
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Large-format stands and hardware
These items may incur additional shipping fees imposed by carriers.
👉 No shipment will be processed without your prior approval.
Carriers
We primarily ship with:
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UPS
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Canada Post
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Purolator
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FedEx
The carrier is selected based on the destination, product type, and service availability.
Partial Shipments
Orders containing items with different availability timelines may be shipped in multiple parcels, when possible, at no additional cost.
Signature on Delivery
A signature is required by default to ensure secure delivery.
You may request a no-signature delivery for orders under $250.
⚠️ In such cases, Zedem cannot be held responsible for any loss, theft, or unattended delivery.
Shipping Address and P.O. Boxes
Please ensure that your shipping address is accurate and complete.
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P.O. boxes are serviced via Canada Post only.
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Additional fees may apply for address corrections or rerouting.
Products Damaged in Transit
Please inspect your package upon receipt.
If your product is damaged during shipping, you must contact our customer service within 24 to 48 hours of receiving the parcel to initiate a claim.
Please provide:
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Photos of the exterior of the box
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Photos of the interior packaging
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Clear photos of the damaged product
No claim can be processed if this information is not provided within the required timeframe.
Shipping Questions or Estimates
For any shipping-related inquiries or to request a personalized estimate:
📧 orders@zedem.ca
📞 514-987-4370 ext. 4